Ruzuku Refund Policy
Updated Feb 7, 2018.
We understand — sometimes it’s just not a fit. Maybe it was us. Maybe you just weren't feeling it. Maybe the timing was just off. Whatever the reason, we’ll help you get on your way quickly and painlessly.
Here’s the deal: Cancel within the first 30 days of your subscription and we will refund the entirety of your payment, whether that's a monthly payment or an annual payment.
If you have an annual plan and you cancel after the first 30 days of your subscription, we'll provide a pro-rated refund equivalent to 50% of the value remaining on your plan.
For example, if you purchase a $997 annual plan and you request a refund after 6 months of service, the value remaining on your plan would be $498.50, and you'd receive a refund of $498.50 * 50% = $248.50.
We’d also like to know why you’re cancelling — Did we do something wrong? Did we smell funny? Did Ruzuku just not live up to the hype? We’re always looking for ways we can improve. But if you’d rather not say, that’s fine, too.
To request a refund, send a support request to email@example.com and we’ll refund your money. It’s that simple. Please note that refunds are not given automatically through the Ruzuku application — only through a support request.
To cancel your account at any time, log into your account and clicking your profile picture in the top right, and then click the “Plans and Billing” link. From there, click “Cancel”.
P.S. We won’t delete your courses if you request a refund. We keep them in our database in case you need to refer back to them later!